Help and contact
A question, or something wrong in the app? Here is how to reach us, and the answers to the most common requests.
Nicolas and Romain reply. Leave your email in the chat so you can find our answer if you leave.
Chat uses Crisp, only when you open it. Hide your clients’ details in any screenshots.
Write to us
Write to us at contact@needlz-app.com. You can also open the chat above. We, Nicolas and Romain, reply ourselves.
Tell us what you were doing, what happened and what you expected. A screenshot helps: hide your clients’ details first. From the website, also include your account email and studio name.
Signing in
needlz has no password. On the welcome screen, choose Continue with Apple, Continue with Google or Continue with email: with email, we send you a 6-digit code.
No code? Look in your spam folder, then tap Send a new code. A code expires after a while: just ask for a new one.
Your subscription
Your studio starts with a 30-day trial, no card needed. You subscribe in the app, from the Account icon then Subscription, and the App Store or Google Play bills it.
To cancel, go to the store’s settings: on iPhone, Settings, your name, then Subscriptions; on Android, the Play Store app, your profile, Payments & subscriptions, then Subscriptions. Refunds are also asked of the store (Apple or Google), which takes the payment.
New phone? In needlz, Account, Subscription, then Restore a purchase. Without a subscription at the end of the trial, your studio becomes read-only: your appointments, clients and documents stay available to read.
Deleting your account
In needlz, tap the Account icon at the top right, then Delete my account.
Your clients, events and signed documents are permanently erased within 30 days. Payments already received stay in your Stripe account, and the cash journal is kept six years, as the law requires.
Deleting the account does not stop a subscription taken on the App Store or Google Play: cancel it in their settings, as explained above.
Your data
What needlz processes, why, for how long and with whom: it is all in our privacy policy.